Track 08 : AMS
Track 08 : AMS

Track 08 : AMS

 

Use Case: Resolving Mapping ID Visibility and Formatting Issues in Adobe LiveCycle for SAP SuccessFactors Onboarding 2.0

Problem Statement:

A user is working with Adobe LiveCycle Designer to update and upload forms for SAP SuccessFactors Onboarding 2.0. While the user successfully edits the form fields, they encounter two key issues during the upload process:
  1. Mapping IDs are not visible after uploading the form to SAP SuccessFactors.
  1. Formatting of the form is disrupted, leading to layout inconsistencies.

Actors:

  • Primary User: HR administrator or consultant managing onboarding forms in SAP SuccessFactors.
  • System: Adobe LiveCycle Designer integrated with SAP SuccessFactors Onboarding 2.0.

Preconditions:

  • The user has access to Adobe LiveCycle Designer.
  • The form is configured for use in SAP SuccessFactors Onboarding 2.0.
  • The environment supports integration between Adobe LiveCycle and SAP SuccessFactors.

Steps in the Use Case:

  1. The user opens an existing onboarding form in Adobe LiveCycle Designer to make necessary updates to fields.
  1. After editing, the user saves and uploads the updated form into SAP SuccessFactors.
  1. Upon uploading:
      • Mapping IDs are not visible, preventing proper data binding.
      • Formatting issues arise, disrupting the layout and usability of the form.

Postconditions (Expected Outcome):

  • Mapping IDs should be visible and correctly bound to the respective fields in SAP SuccessFactors.
  • The uploaded form should retain its formatting as designed in Adobe LiveCycle.

Challenges:

  • Ensuring compatibility between Adobe LiveCycle Designer and SAP SuccessFactors.
  • Maintaining field bindings and layout integrity during the upload process.
This use case highlights a common issue faced by users working with custom forms in SAP SuccessFactors Onboarding 2.0 and Adobe LiveCycle Designer, necessitating troubleshooting steps for mapping and formatting errors.
 

Potential Solution :

 
The issue described relates to using Adobe LiveCycle Designer with SAP SuccessFactors Onboarding 2.0, where mapping IDs are not visible, and formatting is being disrupted. Here’s a structured approach to address and resolve the problem:

1. Mapping ID Not Visible

This issue is often related to incorrect binding or configuration in Adobe LiveCycle Designer or SAP SuccessFactors. Follow these steps:
  • Check Field Binding:
    Ensure that the fields in your form are correctly bound to the data source. In LiveCycle Designer:
    • Select the problematic field.
    • Navigate to the Object > Binding tab.
    • Verify that the binding is set to the correct data connection.
  • Validate Data Connection:
    If the mapping ID relies on a data connection:
    • Confirm that the data connection is active and correctly configured.
    • Test the form by previewing it in Adobe Acrobat to ensure data is being fetched.
  • Inspect Mapping Configuration in SuccessFactors:
    In SAP SuccessFactors Admin Center:
    • Go to Manage Data or Manage Onboarding Settings.
    • Verify that the mapping for the form fields aligns with the MDF objects or business rules.

2. Formatting Issues

Formatting disruptions can occur due to subform settings or compatibility issues between LiveCycle Designer and SuccessFactors.
  • Set Subform Type:
    Ensure that subforms are set to "Flowed" if dynamic content expansion is required, or "Positioned" for static layouts:
    • Select the subform in LiveCycle Designer.
    • Navigate to Object > Subform tab.
    • Adjust the layout type accordingly.
  • Allow Page Breaks:
    For fields or tables spanning multiple pages:
    • Enable Allow Page Breaks within Content under the Object > Field tab.
  • Check Fonts and Styles:
    Ensure all fonts used in the form are supported by both Adobe LiveCycle Designer and SAP SuccessFactors. Unsupported fonts may cause layout issues.

3. General Troubleshooting Tips

  • Update Software Versions:
    Confirm that you are using a supported version of Adobe LiveCycle Designer for SAP SuccessFactors (e.g., AEM Forms Designer if LiveCycle is outdated).
  • Test with a Simplified Form:
    Create a basic form with minimal fields and test its functionality to isolate issues.
  • Review Logs:
    Check system logs in SAP SuccessFactors for any errors related to form rendering or data mapping.
  • Recreate Mapping Token:
    If mapping issues persist, disconnect and recreate the integration token between Adobe and SAP SuccessFactors as per installation guides.

4. Resources for Further Assistance

  • Refer to Adobe's troubleshooting documentation for LiveCycle forms.
  • Review SAP SuccessFactors Onboarding 2.0 guides for form customization.
  • Engage with Adobe Experience League Communities for specific LiveCycle-related queries.
By systematically addressing these areas, you should be able to resolve issues with mapping IDs and formatting in your forms.